Privacy Policy

Introduction
Hunter Laser Vision regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all of Hunter Laser Vison’s online users, and conforms to Internet privacy standards.

If you have questions or concerns regarding Hunter Laser Vison’s privacy policy please contact us 1800 44 2020 or hlv@hunterlaservision.com.au.

Collection of Information
We may require information to provide you with the best possible service. If we have trouble replying to your booking or enquiry, we will use this information to contact you.

• Contact information. Name, email, and postal address.

Use of Collection Information
Hunter Laser Vision only collects and uses information that can help us provide you with our high level of customer service. It is used to process enquiries or confirm bookings. Correspondence is recorded in order to provide service references, and to assist in the further development of our customer platform. This includes correspondence made through telephone, email, mail, fax or directly through our website.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hlv@hunterlaservision.com.au.

Enquires
If you submit an enquiry or place a booking with us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, occupation and postal address) and medical information (such as current visual prescription or past procedures).

We use this information to complete your booking and accurately assess your medical requirements. If we have trouble processing your booking, we will use this information to contact you.

Communications
Hunter Laser Vision uses personally identifiable information such as email address, postal address, date of birth and occupation for essential communications. We may also use this information for other purposes, including promotional and informational emails.

You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.

If you do not wish to receive such correspondence, you can send a request to be removed from any mailing lists by emailing us at hlv@hunterlaservision.com.au.

Third Parties
Hunter Laser Vision may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service (this may include but is not limited to placing cookies on the user’s browser for marketing purposes). The information shared will never include medical information.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Hunter Laser Vision does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Hunter Laser Vision site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.hunterlaservision.com.au.

Changes to Privacy Policy
If changes are made to our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Your Health Information and our Privacy Policy

(In accordance with the Privacy Act 2000.)

Our practice respects your right to privacy. We realise it is important that you understand the purpose for which we collect details about your health as well as how this information is used at our practice and to whom this information might be disclosed. The policy of our practice is to follow these procedures:-

• The information collected from you will be used for the purpose of providing treatment to you and providing you with informational content regarding eye laser procedures. Personal information such as your name, address, email address, occupation, date of birth and health details will be used for the purpose of addressing letters to your referring health professional.

• Your patient history, such as past procedures, prescription and any other measurements that may be relevant to your treatment will be kept at the surgery. You may inspect or request copies of your treatment records at any time, or seek an explanation from the Ophthalmologist. If you want copies or a written summary, fees will apply. If any of the information we have about you is inaccurate you may ask us to alter our records accordingly.

• You can otherwise rest assured that your health and personal information will be treated with the utmost confidentiality. Disclosure will not be made to any person not involved in either your treatment or our administration, without you prior written consent.

If you have any queries or concerns about our handling of your health information please do not hesitate to raise these concerns with our practice at hlv@hunterlaservision.com.au.